FAQ
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How do I request an return material authorization (RMA/RGA)?To request an RMA, please fax over to 360-823-0039 a cover sheet with the original purchase order, the model number being returned, the quantity being returned and the reason why it is being returned. (i.e. customer cancelled, defective due to dents, leaks, etc.). Here are some forms to use: RGA – FORM 04 FCR - Bobrick Request for RGA FORM - Hot Box REQUEST FOR RETURN - For all other Manufacturers Water Heater Warranty Claim Form - Rheem/Ruud Parts Warranty Form - Rheem/Ruud Concealed_Damage - Rheem/Ruud What is the zip code for Elkay DC Center?Broadview, IL 60155 – Institutional/Commercial and Custom/Modifed Sinks Lumberton, NC 28360 – Dayton/Kingsford Sinks and Residentail Products Ogden, UT 84404 – Dayton/Kingsford Sinks Lanark, IL 61046 – Residential/Commercial Products Can the wholesaler check pricing and availability?Yes. Please contact us and we may walk you through it. Elkay please visit http://www.elkayconnect.com/ T&S please visit https://estore.tsbrass.com/awwebstore/default.asp Rheem please visit http://www.myrheem.com/login.aspx Bobrick please visit http://ibob.bobrick.com/ibob/login.aspx McGuire please visit http://www.mcguiremfg.com/upstracking.asp Where to send the purchase orders for represented products?Please fax all order to our office at 360-823-0039 or you can email them to ascsales@alliancesalesco.com Where can we find parts for Elkay coolers and/or drinking fountains?You can find parts breakdowns on all Elkay coolers and/or drinking fountains here: http://www.elkayusa.com/cps/rde/xchg/elkay/hs.xsl/83875.aspx Or we suggest calling Elkay Technical Service Line at 800-260-6640 I need help with crossing over competitive product?Please click here for a cross-over guide from competitors to represented manufacturers. Also please note disclaimer regarding the cross-over guide. These are to be used a guide and do not hold Alliance Sales Co or the manufacturer responsible for miss crosses. This is the responsibility of person(s) using the cross-over guide and it is suggested to verify before submitting. Copyright © 2010 Alliance Sales Co. All rights reserved. |